Refund Policy

Refund and Return Policy

Effective Date: March 2026

1. Our Commitment

At Borvat, part of Surooh Holding Group, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

2. Return Period

You have 14 days from the date of delivery to return most items for a refund or exchange.

3. Return Conditions

To be eligible for a return, items must:

  • Be in original condition and packaging
  • Include all accessories and documentation
  • Not be used or damaged
  • Have proof of purchase

4. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Items marked as final sale
  • Hygiene products that have been opened

5. How to Return

To initiate a return:

  1. Contact us at support@borvatshop.com with your order number
  2. We'll provide return instructions and address
  3. Pack the item securely in original packaging
  4. Ship the item back to us

6. Refund Process

Once we receive and inspect your return:

  • Approved refunds are processed within 5-7 business days
  • Refunds are issued to the original payment method
  • You'll receive an email confirmation

7. Return Shipping Costs

Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

8. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at support@borvatshop.com
  • Provide photos of the damage
  • We'll arrange a replacement or full refund including shipping

9. Exchanges

We accept exchanges for different sizes or colors subject to availability. Contact us to arrange an exchange.

10. Contact Us

For return or refund questions, contact us at: support@borvatshop.com

Borvat - Part of Surooh Holding Group
Netherlands